1. In short
You can cancel any time, and you will not be charged again. Payments already made are non-refundable, except for billing mistakes and where the law gives you a right to a refund.
This policy applies to every paid plan and purchase for Ateliant apps, including CertZilla, Linkchime and AI credits, bought through your Ateliant account. It forms part of our Terms of Service.
2. Cancelling a subscription
You can cancel a paid plan yourself at any time. There is no cancellation fee.
- Sign in and open Billing in your Ateliant account.
- Choose the app, then select Cancel subscription.
- The subscription then shows the date it ends.
Cancellation takes effect at the end of your current billing period. Until then your plan keeps working as normal. After that, the app moves to its free plan and you are not charged again. You can subscribe again at any time.
Moving to a cheaper plan works the same way: the change takes effect when your current billing period ends. If you cannot sign in, email [email protected] from the address on your account and we will cancel for you.
3. Refunds
Because you can cancel before your next renewal and keep what you paid for until then, all payments are final and non-refundable. This includes:
- monthly and yearly subscription fees, including automatic renewals;
- the unused part of a billing period after you cancel or downgrade;
- periods in which you did not use the app;
- AI credit purchases, whether or not the credits have been used.
We do not give partial refunds or credits for unused time. Every app has a free plan, so you can try it before you pay.
4. When we do refund
We refund the affected charge in full when:
- you were charged twice for the same thing;
- you were charged after your cancellation had already taken effect;
- you were charged a higher price than the one you agreed to, without the notice described below;
- a paid service was unavailable for a significant part of your billing period because of a problem on our side that we could not fix;
- we close an app or your account without any breach on your part, for the prepaid time you lose;
- the consumer protection law where you live gives you a right to a refund.
To ask for a refund, open a support request with the topic Billing, or email [email protected]. Include the email address on your account and the date and amount of the charge. Approved refunds go back to the original payment method through Stripe. Banks usually show them within 5 to 10 business days.
Nothing in this policy limits rights you have under consumer protection law that cannot be waived by contract, including the Business Practices and Consumer Protection Act for customers in British Columbia.
5. Free plans and trials
Every Ateliant app has a free plan you can use for as long as you like, with no card required.
If a paid plan is offered with a free trial, the price and the date the trial ends are shown before you start. You are not charged if you cancel before the trial ends. When the trial ends, the plan renews as a normal paid subscription and that charge is non-refundable.
6. AI credits
AI credits are prepaid. They are added to your balance as soon as payment succeeds and are used up as you use AI features. Credits have no cash value, cannot be transferred or exchanged for money, and are non-refundable, whether used or not.
A monthly AI credit plan can be cancelled like any other subscription and stops granting new credits after the period you paid for.
7. Price changes
If we change the price of a plan you are on, we email you at least 30 days before the new price applies to your next renewal. If you do not want to pay the new price, cancel before that renewal and you will not be charged it.
8. Billing disputes and chargebacks
If a charge looks wrong, please contact us before you contact your bank. Most billing questions are settled quickly once we can see the payment, and a refund from us reaches you sooner than a chargeback.
If you do dispute a charge with your bank or card issuer, we respond through Stripe with the records of your subscription and its use. We may pause paid features on the account while the dispute is open.
9. Custom software projects
Custom software projects are not sold through your Ateliant account. Their price, payment schedule, cancellation and refund terms are set out in the written proposal or agreement for each project, and that agreement takes precedence over this policy.
10. Delivery
Everything Ateliant sells is digital and delivered online, so nothing is shipped. Paid plans and AI credits are active in your account as soon as payment succeeds, and every invoice stays available in Billing.
11. Contact us
Questions about a charge? Open a support request with the topic Billing, or email [email protected]. You will find every way to reach us on our Contact page.
Ateliant is owned and operated by Uzay Yildirim in Surrey, British Columbia, Canada.